Casablanca Customer Training & Support | VideoGenics Productions

~ Sales & Training Support For The Casablanca Line Of Digital Video Non-Linear Editing Systems ~

Customer Training & Support

Tony & Judy Madej began giving Casablanca Family WorkShops
in September of 2006 to provide users hands on training
of MacroSystem software, Tips & Tricks and provide support
for Questions everyone has who uses a Casablanca NLE system.

We started our 1st WorkShop Sept. 19, 2006 from 6pm-10pm
at the Courtyard Marriott Farmington Hills, MI. with 2 main Topics:
Photo Studio and Audio Envelope - sound rubberbanding
Many Cassie users attended and at the end of the session,
everyone asked "When is the next workshop?"

Learn more about our Casablanca Family WorkShops
• Sign Up for our next workshop Aug. 5, 2008 [ CLICK HERE ]
• Information from our 2nd workshop Feb. 20. 2007 [ CLICK HERE ]
• Information from our 1st workshop Sept. 19, 2006 [ CLICK HERE ]
• To be added to our Casablanca Family email listing [ CLICK HERE ]
We will notify everyone on our Casablanca Family email listing regarding
Date(s), Time, Location, Topics and Presenter's as new info is available

We want you to know we are here for you after the sale.
In order for you to get as much out of your MacroSystem Casablanca
non-linear editing system, you need to learn how to use all the software
that is available. Our Casablanca WorkShops are created to answer
all the comments and questions we receive from our customers
about their systems. The workshop is set up to get everyone involved
with hands on training of specific topics. Including a Question and Answer
session to cover any unanswered questions not related to the main topics.
Additional questions can be answered with our Support UpDates listed below

Support Updates
Due to the changing nature of technology, new questions arise whenever software versions are changed, updated, or new software is released.

Generally, we do not remove older info, as some users may be running older systems.

The following section contains new or updated FAQs and Tips from the Casablanca Tech Department. Click on the main heading below to read the listed items:

• DVD Questions

Including:
"Why won’t my DVD play in my DVD player? "
"Why can’t I add a film to Arabesk?

• Hardware Questions

Including:
"How do I connect my Casablanca to a TV or a VCR?
"What Kind of RAM can I install in my Casablanca if I want to upgrade it?"
"I am having problems loading DV into my Casablanca."
"How much space can I get on a harddrive?"
"How do I get my hard drive to see all of the right space?"

• Smart Edit Software Questions

Including:
"Where can I find special titling options like foreign language characters or things like the copyright insignia? ©"
"How do I change the default title that keeps appearing every time I try to add my titling effects and go in to type my new title?"
"Where is the Bluebox program and how does it work?"
"How does the Clipboard function work?"
"I see some flashes of other scenes on my cross fades. What can I do to fix?"

• Installation Questions

Including:
"How do I install programs from my All Software CD?"

• Add- on Software Questions

Including:
"Why do I get an error everytime I try to use the Photo Studio or Photo Transfer?"
"When using one of the Photo programs, how do I get stills off of different digital card formats into my Casablanca?"
" Why doesn’t Photo Studio or Photo Transfer see my stills for import once I open up the program?"
Quadcam manual clarifications

• PC Transfer Questions

Including:
"How do I transfer footage from a PC to my Casablanca?"
"How do I make a direct connection between my Casablanca and PC with an Ethernet cable?"
"How can I get my Ethernet connection on the Casablanca to communicate with a PC using a router (not using a crossover cable)?"

• Bootup Questions

Includes:
"My system is staying stuck on the main logo on the boot up mode. How do I get past this?"
"My Casablanca only boots up to Color Bars. How do I get past it? "

Here you will find information on how to use many of the functions of Casablanca Smart Edit, as well as tutorials that will explain how to perform more advanced edits.

How To section

How to IMPORT TEXT TO YOUR CASABLANCA WITH Smart Edit 6

How To use the Trailer Function of Arabesk 2

How to Create Full-motion Film Icon Stamps with PIP & Arabesk 2

Installing the Smart Edit system software

Installing add-on software

How to use RubberBanding Audio with Smart Edit 3

We highly recommend you view the Tutorial videotape that shipped with your Casablanca to help you learn your new digital video editor.

~ Also Available: Tutorial Videos Exploring Casablanca Instructional DVDs & Tapes ~

TRAINING ?... We can all learn something new...
Judy and Tony recently returned from Boulder, Colorado
spending a week at the Casablanca University

Casablanca University is a workshop for anyone who is part of the Casablanca family and wants to really learn how to get the most from their Casablanca editor. Sessions are scheduled to occur each month.
Every edit station in the University is loaded with footage that attendees use to work through
all the different steps necessary to edit, trim, split and make a project come together.
Working on the latest hardware, Smart Edit software and every add-on program,
students have a chance to try out and see what a fully loaded Casablanca editor can do.
To register for a Casablanca University workshop, you may call MSUS sales staff
at 303-440-5311 or click here to register online.

We added 2 extensive pages of downloads for your Casablanca II system,
"All Software CD" and "User Software & System Manuals Downloads"

The All Software CD allows you to immediately get the latest Casablanca
software versions as soon as they are released to try them in DEMO mode.
If you like the package, just contact your dealer to purchase and they can
give you the license code over the phone.
Additional information for All Software CD

The Software Expansions downloads are PDF format**
SYSTEM MANUALS & SOFTWARE USER MANUALS
here you will find the latest versions of MacroSystem instruction manuals
to archives of product manuals and newsletters that you might have missed,
you'll find them all here in User Software & System Manuals Downloads

**NOTE: All instruction manual/information downloads are in the PDF format
so you will need the Acrobat Reader to view them.
(Available as a free download ^ HERE ^ and on the User Software & System Manuals page)

PDF Printing TIP: Create a Book Style Manual...

If you have ANY suggestions or requests,
Let Us Know...
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